We offer a 90-day return policy, which means you have 90 days from receiving your goods to request a return.
To begin a return, please call us immediately at 844.678.0955.
Our Customer Service team will walk you through the process of returning unneeded items to our warehouse.
Please note that returns must be delivered to the following address:
JetPack, 285 Northeast Ave Tallmadge, OH 44278.
Please be aware that products returned to us without first seeking a return will not be accepted.
You are responsible for paying for any return shipping fees.
Damages and Issues
Please examine your order upon delivery and notify us immediately at 844.678.0955 if it is faulty, damaged, or if you received the incorrect item so that we can resolve the problem.
European Union 14-day cooling-off period
Regardless of the above, if the goods is being transported to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without explanation. Please call us at 844.678.0955 to arrange for the return of the merchandise.
Refunds
Once we receive and check your return, we will reimburse your original payment method within 10 business days.
Remember that it may take some time for your bank or credit card provider to complete and post the refund.
If more than 15 business days have elapsed after we accepted your return, please contact us at 844.678.0955.
If you have any questions about returns or refunds, please call us at 844.678.0955 at any time. We will be pleased to speak with you and understand your issues.